Info & request

Refund
up to 100% refund of your booked stay in case of cancellation due to unexpected events
Guaranteed
refund in case of theft or undelivered luggage
Assistance
for the due refund in case of cancellation or delay of over 3 hours by airline companies
Cash advance
up to 250€ within 24h in case of theft of documents
Legal assistance
free for damage compensation during the stay
Refund
of unused booked days in case of premature departure due to illness or injury during the stay
Coverage
of the hotel expenses in case of forced stay in the city of travel
Assistance
roadside assistance on site Coverage
of medical and medicinal expenses in case of injury or illness during the stay